Zenana - The Cutest Trendiest Sweatpants Ever
Shipping & Delivery Policy
Returns & Refunds Policy
Return & Refund Policy
We want you to love your purchase! If for any reason you’re not completely satisfied, we gladly accept returns within 30 days of delivery.
Return Address
All returns should be sent to our warehouse address below (please contact our customer service before returning any item to receive the correct return authorization code):
(This address is for returns only and cannot receive correspondence.)
Return Conditions
To be eligible for a return:
-
Items must be unused, unwashed, and in their original condition.
-
All original tags, labels, and packaging must be included.
-
We do not accept returns on final sale, clearance, or intimate items for hygiene reasons.
Please ensure the product is securely packed to avoid damage during transit. We recommend using a trackable shipping service.
Return Shipping Cost
-
Customers are responsible for return shipping costs, except in cases of defective or incorrect items.
-
If your order arrived damaged or you received the wrong product, please contact us within 7 days of delivery at service@daminliving.com, and we will cover the return cost.
-
Shipping fees (including express or insurance costs) are non-refundable.
Refunds
Once your return is received and inspected, we’ll send you an email to confirm approval.
Approved refunds will be automatically applied to your original payment method within 5–7 business days.
Need Help?
If you have any questions about returns or refunds, feel free to contact our customer support team:
📩 service@daminliving.com
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged, and the consumer is not required to bear the shipping fee for this reason.
